AWSSDK.ConnectContactLens
Contact Lens for Amazon Connect analyzes conversations, both real-time and post-call. The ListRealtimeContactAnalysisSegments API returns a list of analysis segments for a real-time analysis session.
Install
No framework information available.
README
Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.
Amazon Connect Contact Lens provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using speech analytics in the Amazon Connect Administrator Guide.
Changes from Previous Version
Adoption Assessment
A verified publisher signal is available. Assess fit from the package's supported frameworks, license and dependency graph rather than popularity alone.
Related Guides & Workflows
Learn how to evaluate, integrate, or audit this package in your .NET project.